guile Platform Privacy Notice

This page describes what we collect when you use guile and how we keep that data protected. We at guile process personal information to operate our sportsbook (Liga 1, Piala AFF, Champions League, Premier League, badminton, MotoGP), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). We also process payment data to enable deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet.

Our privacy practices comply with applicable data protection laws in the jurisdictions where we operate. We do not sell your personal data to third parties. We share data only with payment processors, fraud-detection services, and legal authorities when required by law. Your data is encrypted in transit and at rest on our servers.

This notice explains what data we collect, how we use it, who we share it with, how long we keep it, and what rights you have. If you have questions about our privacy practices, contact our support team via the Help Center

What Data We Collect on guile

We collect data in three categories: account registration, activity, and payment.

Account registration: When you sign up for guile, we collect your email address, phone number, full name, date of birth, and nationality. We also collect your identity document (passport, national ID, or driver's license) during mobile verification. This data is required to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations.

Activity data: We log your bets, wagers, game outcomes, and account balance changes on guile. We track your tier progression, weekly cashback calculations, and promotional claim history. We also record your login times, device type, IP address, and browser information for security and fraud prevention.

How We Use Your Data on guile

We use your data for the following purposes:

• Account management: We use your email, phone, and identity document to create and verify your guile account, process your login requests, and manage your account settings.
• Payment processing: We share your payment data with our payment partners to process deposits and withdrawals. We also use payment data to detect fraud and prevent unauthorized transactions.
• Tier and cashback calculation: We analyze your activity data to calculate your tier level, weekly cashback percentage, and promotional eligibility on guile.
• Compliance and legal: We use your data to comply with AML, KYC, and tax reporting requirements. We may share your data with legal authorities if required by law or court order.
• Fraud prevention: We analyze your login patterns, device information, and transaction history to detect and prevent fraud, money laundering, and account takeover attempts.
• Customer support: We use your account data to respond to your support requests and resolve disputes.

Third-Party Data Processors

We share your data with the following third parties to operate guile:

• Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment receive your payment data to process deposits and withdrawals.
• Fraud-detection services: We use third-party fraud-detection providers to analyze your transaction patterns and detect suspicious activity.
• Identity verification providers: We use third-party KYC services to verify your identity document during account registration.
• Hosting and analytics providers: Our servers may sit outside your jurisdiction. We use cloud hosting providers to store your data and analytics services to measure platform performance.
• Legal and regulatory authorities: We may share your data with government agencies, tax authorities, and law enforcement if required by law or court order.

All third-party processors are contractually bound to protect your data and use it only for the purposes we specify. We do not sell your data to marketing companies or data brokers.

We at guile encrypt your data in transit and at rest, use secure authentication, and monitor our systems for unauthorized access.

Data Retention and Your Rights on guile

We retain your account data for as long as your guile account is active. After you close your account, we retain your data for 7 years to comply with tax and AML regulations. We then delete your data unless we are required by law to retain it longer.

You have the right to access, correct, and delete your personal data on guile. You can update your email, phone, and personal details in your account settings. To request a copy of all data we hold about you, or to request deletion of your account, contact our support team via the Help CenterWe will respond to your request within 30 days.

We use cookies and similar tracking technologies on guile to remember your login, track your activity, and measure platform performance. You can disable cookies in your browser settings, but this may limit your ability to use guile. We do not use cookies to track you across other websites.

Data Security and Jurisdiction

We at guile use industry-standard encryption (TLS 1.2+) to protect your data in transit. Your data is encrypted at rest on our servers. We conduct regular security audits and penetration testing to identify and fix vulnerabilities. We also monitor our systems for unauthorized access and suspicious activity.

Our servers may be located outside your jurisdiction. By using guile, you consent to your data being transferred to and processed in other countries. We ensure that all data transfers comply with applicable data protection laws.

Our services are available only where local law permits. Users are responsible for verifying that access and use of guile comply with their own jurisdiction's regulations. If you have questions about our privacy practices or data handling, contact our support team. We aim to respond to privacy inquiries within 5–7 business days.